Customer Experience in a Digital Age
Projecting the Current and Future Opportunities
2nd October, 2024
Gem Forest Hotel Nairobi – MGallery Collection
8:00AM – 11:30AM
Partners
Why Attend?
Don’t miss out of this exclusive event that will bring together some of the country’s top CX leaders as they guide transformative conversations on groundbreaking strategies and innovations that are shaping the future of customer experience.
Learn from the Best
Engage with experts from diverse sectors leading the charge in customer experience.
Network with Impact
Connect with senior executives and decision-makers in an intimate, high-value setting.
Experience CX Tech in action
Get to interact directly with key technologies driving the future of CX.
Agenda at a Glance
Insightful Keynotes, Prizes and Dynamic Panel Discussions
Registration and Networking Breakfast
Welcome remarks by MC & ICX board member
Keynote Presentations
Entertainment session
Moderated panel discussions
Q&A and raffle awards
Networking and CX Tech Showcase
Who Will Be Speaking?
Meet the Visionaries Behind the Future of CX
Prepare to be inspired by the minds that are shaping the future of customer experience today. The lineup includes regional CX pioneers and thought leaders who are revolutionizing the way brands connect with their customers.
Micheu Njiru
Director of Customer Experience | KCB Bank| Keynote Speaker
Moses Kemibaro
Thought leader, Founder & CEO | Dotsavvy Limited | Panel Moderator
James Muiruri
Assistant Vice President – Patient Experience | Lifecare Hospitals | Panel Speaker
Vidiana Wambugu
Head of Customer Experience | Acorn Holdings Africa | Panel speaker
Monica Kiarie
Operations Manager – Patient Experience | Aga Khan University Hospital | Panel Speaker
Joseph Njoroge
Customer Experience, Education & Retention Officer | Stima Sacco Society Ltd | Panel Speaker
Bernice Wairimu
Service Advisor | CFAO Mobility (Previously Toyota Kenya) | Panel Speaker
Bernard Otiego
Senior Communications & Customer Experience Officer | BRS | Panel Speaker
Taha Jiwaji
Tech Entrepreneur | CEO - Beem | Cloud Communications | Telecoms | Investor | Mentor